Placing an order is easy and can be done in several ways:

• Search for an item by name or reference in the search bar
• Browse our catalog and discover our collections
• Check out featured looks and inspirations in our Shop the Look section

Then click on the item you’d like to purchase, choose your preferred color and size, then click "Add to Cart". You should see the pop-up “Product added to cart” as well as a number being added to the Shopping Bag icon. 

To finalize your order, click on the Shopping Bag icon at the top right of your screen and follow the 4-step ordering process. During the payment phase, you will be automatically redirected to the official Kids around website to complete your order in complete security. You will need to either log in, register for a new account, or place your order as a Guest.

Once these actions have been completed, you will be directed to a confirmation page, and you will also receive an order confirmation by email within the hour after confirmation.

Once your payment has gone through, you will be directed to a confirmation page. You will also receive a confirmation email along with an order summary in your inbox.

If you don't see an email within the hour of placing your order, please be sure to check your Junk and Spam folders as well before reaching out to Customer Service.

Unfortunately, your order cannot be edited or canceled once it's been confirmed. You are welcome to initiate a return or an exchange once you receive your order.

There are three ways in which we inform you about out-of-stock items in our catalog:

• If all sizes of an article are out of stock, a "Not Available" thumbnail will appear on the product image in the catalog. 
• If only certain sizes are out of stock, you will not be able to select them when adding them to your cart.
• If, in the rare occurrence, a product within your order is out-of-stock after your order is confirmed, you will be notified by email. You will either not be charged for the missing item, or you will be refunded the cost of the missing item. 

Unfortunately, we don’t have a gift-wrapping option available on our website. We sincerely apologize for any inconvenience.

Payment can be made via debit or credit card, as well as through PayPal. We accept major card companies such as Visa, MasterCard, and American Express.

Your purchases on us.kidsaround.com are entirely safe. Payments are managed and confirmed by our third-party online payment specialist, Dalenys. Kids around and the Customer Service team have no access to your banking data, which is transmitted in encrypted form. We have also opted for SSL (Secure Socket Layer) encryption to protect all of your browsing on our site and ensure the confidentiality of all sensitive data related to your personal and payment information.

If your online payment is declined, we first recommend that you double-check the credit card information you have entered and try again. If the problem persists, we suggest that you contact your bank to help resolve the situation. If your bank, card issuer, or PayPal confirms that there are no issues with your payment method, please contact our Customer Service Team.

Kids around ships to mainland France, Corsica and Monaco, the UK, Belgium, Spain, Italy, the United States, Germany and the Netherlands. No delivery possible for Guernsey. You may receive within 2 to 5 working days* (from monday to friday) of confirming your order. Kids around provides free shipping on orders from £120. For orders under this amount, a shipping fee of £8.90 for home deliveries will be charged, provided by DHL.

You will receive a shipping confirmation email for your order as soon as it has been handed over to the shipping company. This email will indicate the products to be shipped, as well as your package's tracking number, so you can track your delivery at www.colissimo.fr. You can also track your order by logging into your account on the Billieblush website.

If no one is present at the address provided when Colissimo attempts to deliver the package, a delivery notice will be left in your mailbox, and your package can be collected at a post office for 15 days. If you cannot collect the package within 15 days of the delivery notice date, it will be returned to us. You will then need to place a new order if you wish to receive the products in question.

You have 14 business days upon delivery confirmation to return an item. The article must be in perfect condition, in its original packaging, and accompanied by all accessories (tags, bag, extra gift, box, etc.). Please note that you are responsible for paying and creating the return shipping label.

Once the returned product is received and approved, we will refund you the cost of the product (not including shipping costs).

Just click "forgot password" on our login page. A new password will be sent to your account’s email address. Please be sure to check your Junk and Spam folders if you don’t receive the email within the hour of your request.

Your personal data, such as your address and phone number, is needed to process your orders. Unless we are given your explicit agreement, it will never be passed on to third parties. Under the Data Protection Act (Loi Informatique et Libertés of 6 January 1978), you have the right to access, modify, or object to any data about you. To exercise this right, please contact us by visiting the Contact Us page.

Our Gift Cards are used as a form of store credit to use on any future order. They remain valid until completely used unless otherwise noted by our Customer Service team.

• Gift Cards do not act as a promotional code, they act as a form of payment instead. You would have to go through checkout as you normally would then select “Gift Card” as your payment method.
• Once you input the Gift Card code you wish to use, above the “Check Balance” button, you then have to input the balance you wish to use.
• After you validate that amount, you can then view the remaining balance and pay for that in whichever payment method you prefer.

If you wish to return an order paid for with a gift card, the gift card will be re-credited first for the corresponding amount before any other payment method.

You can create a Wish List by clicking on the star icon at the top of your screen. To view the list the next time you visit the site, you will need to log in or create a new account. Please note that items in your Wish List are not automatically reserved for your account.